Return and Refund Policy

Effective Date: June 2025

We want you to love everything you purchase from Live. Shop. Well.—whether you order from the Best In Wellness page or a Creator storefront.

Return Window

You may return eligible items within 14 days of delivery for a refund or replacement.

Eligible Returns

• Must be unopened and unused
• Items must be in original packaging
• Items must not be final sale or non-returnable (e.g., hygiene-sensitive products, perishables, food, cosmetics, or supplements)

Non-Returnable Items

• Opened or used items
• Digital downloads
• Gift cards
• Cosmetics, supplements, food, and hygiene products

Refund Terms

• Refunds are issued to the original form of payment
• A 10% restocking fee will be deducted
• Return shipping is the customer’s responsibility unless the item was defective or incorrect

VIP Wellness Protection

If you purchased VIP Wellness Protection at checkout, we will:

• Replace lost or stolen packages (within 90 days of purchase)
• Refund any product you’re not satisfied with

To request a return or use your VIP Protection, contact us at support@liveshopwell.com with your order number.