THE PREMIER WELLNESS BRANDS ON LIVESHOPWELL
Bundles made just for you
Healthy Home Essentials
Gut + Digestive Health
Energy + Performance
Sleep + Stress Management
Brain Health, Focus & Clarity
Anti-aging & Longevity
Clean Beauty Faves
FAQs
CAN’T FIND THE ANSWERS YOU NEED? CONTACT US
What is your return policy?
By making a purchase on our website, you agree to contact our support at support@liveshopwell.com within 14 days of your purchase to resolve any issue you might have according to our return policy below.
EXCLUDED ITEMS: There are a few items excluded from being returned unless the product is defective or damaged in transit. These include all mixed brand bundles and boxes, all RiseWell and Dr Jen products, make-up, skincare, food items and grounding sheets.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.
- Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.
- Replacements for damaged items are subject to availability and will be shipped at no additional cost.
- Refunds for non-defective, non-damaged items are issued to your original payment method for the purchase price of the item less a 10% restocking fee (restocking fee is applied to retail price of item, not sale price). If any promo codes were applied to the order or if the item was purchased on sale, you’ll be refunded the amount that you paid after any applied discounts. Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution.
- For products that are not damaged, but returned, buyer is also responsible for outgoing and return shipping fees on eligible returned items.
- To be eligible for refund or replacement, the request must be made within 14 days of purchase.
Please contact us to obtain a Return Authorization Number. Please note: if you do not receive a Return Authorization Number and/or return a product to the wrong address, you will not be eligible to receive a refund.
Where do you ship?
Right now, we only ship within the U.S..
How long will it take to receive my order?
We are unable to guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you refused delivery, and product is returned unopened and in original condition, you will pay return shipping and restocking fee of 15%. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree to pay for any damages to our company.
Can I see COAs and test results for any relevant products?
Absolutely! Transparency is key at LiveShopWell. Just fill out this form and let us know what brand and/or products you’d like to see COAs for.
