Refund policy
The Swell Score is all about the doing the best for our customer’s health and happiness.
If an item is missing, damaged or you are not satisfied with it, you may e-mail us at info@theswellscore.com within 14 days of your purchase for direction on how you can return your product.
There are a few items excluded from being returned unless the product is defective or damaged in transit. These include the Best in Clean Wellness Gift Box, the Clean Beauty Gift Box, and other mixed brand bundle boxes.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.
- Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved.
- Replacements for damaged items are subject to availability and will be shipped at no additional cost.
- Refunds are issued to your original payment method for the purchase price of the item less a 10% restocking fee (restocking fee is applied to retail price of item, not sale price). If any promo codes were applied to the order or if the item was purchased on sale, you’ll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution.
- For products that are not damaged, but returned, buyer is also responsible for return shipping fees on eligible returned items.
- To be eligible for refund or replacement, the request must be made within 14 days of purchase.
Please contact us to obtain a Return Authorization Number. Please note: if you do not receive a Return Authorization Number and/or return a product to the wrong address, you will not be eligible to receive a refund.
